RESIDENT INQUIRIES

Residential Inquiries 

Toll Free     (877) 253-7709

Fax             (877) 807-2021

coordinator@mamhousing.com

MAM is required to respond to all resident concerns, except as provided in HUD guidelines.  Specifically, our office is directed to refrain from involvement in:

  • Disputes involving third parties

  • Lawsuits involving residents and owners and/or management agents

  • Eviction matters

  • Interpretations of local laws and ordinances

 

Residents are encouraged to present their issues, concerns and problems to on-site management first and then, to follow any grievance procedure developed by the property before contacting our office, in order to allow management an opportunity to respond to their concerns.

 

When resident inquiries are received, our staff will contact the owner/management agent and/or on-site management, as appropriate, with the resident’s concerns.  Our staff will provide the resident with all updates received from the owner/management agent and/or on-site management until the concerns are resolved.

ADDITIONAL INFORMATION

Landlord Complaints

Housing Discrimination Complaints

Resident Rights and Responsibilities Brochure

“How Your Rent is Determined” Fact Sheets

Information For People With Disabilities

HUD Low-Rent Apartment Search Tool

EPA - A Brief Guide to Mold, Moisture, and Your Home

Pennsylvania Human Relations Commission

Pennsylvania Department of Aging

Michigan Department of Civil Rights

Michigan Seniors

Hawaii Civil Rights Commission

Hawaii Aging and Disability Resource Center