MAM is required to respond to all resident concerns, except as provided in HUD guidelines. Specifically, our office is directed to refrain from involvement in:
Disputes involving third parties
Lawsuits involving residents and owners and/or management agents
Interpretations of local laws and ordinances
Residents are encouraged to present their issues, concerns and problems to on-site management first and then, to follow any grievance procedure developed by the property before contacting our office, in order to allow management an opportunity to respond to their concerns.
When resident inquiries are received, our staff will contact the owner/management agent and/or on-site management, as appropriate, with the resident’s concerns. Our staff will provide the resident with all updates received from the owner/management agent and/or on-site management until the concerns are resolved.
Housing Discrimination Complaints
Resident Rights and Responsibilities Brochure
“How Your Rent is Determined” Fact Sheets
Information For People With Disabilities
HUD Low-Rent Apartment Search Tool
EPA - A Brief Guide to Mold, Moisture, and Your Home
Pennsylvania Human Relations Commission
Pennsylvania Department of Aging
Michigan Department of Civil Rights
Hawaii Civil Rights Commission